Fine Schedule

Never worry about having to pay for fuel - every vehicle has a fuel card to use during your booking. The fuel card inside the vehicle can be used at any Z energy, Caltex or Challenge petrol stations.

The booking time cost and kilometres charges will all be outlined in the app.

Our Standard liability is included in our hourly/daily rates.

The excess for our standard vehicles (Yaris, Corolla, Prius C, RAV4) is $2000.

The excess for our premium vehicles* and Vans is $2500

*Premium Vehicles Include:

1. Volkswagen E-Golf
2. Toyota Prius Prime
3. Mitsubishi Outlander
4. Toyota HiAce Vans

For $4.50/hour, max $27.00 per day, you can use our reduced liability plan.

The excess for our standard vehicles (Yaris, Corolla, Prius C, RAV4) is $500.

The excess for our premium vehicles* and Vans is $750.

*Premium Vehicles Include:

1. Volkswagen E-Golf
2. Toyota Prius Prime
3. Mitsubishi Outlander
4. Toyota HiAce Vans

We ask that all members return the vehicle with a minimum ¼ tank of fuel as to not inconvenience the next member.

If the next member to use the car sends a complaint with evidence, you will get a $15 fine and the inconvenienced member will receive a credit.

If you're running late for a booking, this may affect other Cityhoppers - So it's really important that you let us know as soon as possible. As long as you extend your booking or give us reasonable notice that you are running late you won't incur penalties.

If you return the vehicle past the booking time and have not notified Cityhop, you will incur a $25 fee in addition to having to pay for the extra time you used the car.

All Cityhop bookings are return trips. You must return your car to its home location at the end of your booking.

If you’re unable to return the vehicle back to the allocated pod because another car is parked there or some other obstruction, please call 0800 2 CITYHOP with the new location. We will then tell the next member where the car is.

If you don’t notify us of the location, the next member won’t know where to find the car. If they are inconvenienced by this, you will get a $25 fine, which will be passed on to the inconvenienced member.

Returning the car to a different pod, or deliberately leaving the car elsewhere, will incur a minimum $95 call-out fee, to cover the cost of our Fleet Team returning the car to the pod. If the car is left in an area outside of our network you may also be liable for all costs associated with the recovery of the car.

If a tyre is damaged during your booking you are liable for the cost of replacing (or repairing) the tyre.

We understand that cars can get dirty with everyday use, which is why our fleet team regularly services all our vehicles to keep them clean and well-maintained.

If a vehicle is returned in a condition that's excessively dirty beyond everyday use, resulting in the next member being unwilling to drive it, a professional cleaning charge of $80 for a car and $120 for a van will be incurred by the member.

You can take an animal in any Cityhop car, so long as it is in a suitable pet carrier.

Whether a car is pet-friendly or not, it is your responsibility to ensure the car is clean at the end of your booking.

If a car is not suitable because of animal-related uncleanliness or messiness, the responsible member is liable for a $85 fine. This is to cover a special clean of the vehicle, and to compensate the inconvenienced member.

Smoking in Cityhop cars is not allowed. A $250 fine applies for your first offence, but your membership may be terminated on repeat offences.

Infringements like unpaid parking fines and speeding fines come through to us from government authorities. As the owner of the vehicle, we then need to investigate who had the booking at the time, and allocate the infringement to the member responsible.

To cover this admin burden, there is a $30 fee for investigating and allocating each infringement.

An investigation fee of up to $500 for the investigation of unreported damage to Cityhop vehicles.

Please always make a booking before using a Cityhop car, and ensure that you use the car you made a booking for.

If you drive a car you don’t have a booking for, you will be charged:

• A minimum $25 per day
• A $25 fine for each inconvenienced member
• Usage rates and kilometres for the car that is used, in addition to the rates for the car that is booked (if applicable)

If you require assistance from our Fleet Team or roadside assistance, there are charges that apply if it’s found to be an at-fault issue.

1.Roadside Assistance – Upto $250 depending on issue and location

2.Fleet Team call out – $65

You may also be charged a call-out fee if you are responsible for a car needing Fleet Team or roadside assistance after your booking. For example, parking a car over a driveway, leaving the lights on so the battery is flat, or returning the car with no fuel in the tank.

A $10 fee for reprocessing declined payments.

A late payment fee of 2% on your owing balance may be added to your statement if we haven’t received full payment within 30 days, after the due date listed on your invoice.

Losing or destroying a fuel card will result in a replacement fee of $25.

If you require your membership application to be accelerated ahead of others, or have an RFID card collected from a vehicle there will be a $10.00 administration fee.