How it Works

Everything you need to know about how Cityhop works is broken down into videos below. If you have any other questions visit our Help Centre or chat with us by clicking the chat icon below.

Download the app

Setting up your account takes just a few minutes. Download the app, create your account and get instant access to our car sharing fleet.

Book

Choose a car type and time that suits your driving needs. You can search by all vehicles, specific models and locations to find the car to get you where you're going.

Hop in

Once your booking time has started you can use our app to unlock your car or van. You'll be prompted to do a quick damage check for vehicle where you'll see any known damage has been reported, giving you peace of the mind and the ability to report any unreported damage before starting your trip.

Drive

The keys are waiting for you inside attached to the steering wheel. Should you need to refuel during your trip you'll find a fuel card inside, simply follow the in app instructions to refuel your car.

Return

To end your booking simply return your car to the same car park you picked it up from and use the app to end your booking which will lock the car. That's it, your booking has ended and your payment card on file will be charged for the booking.